HELP & CONTACT
Please select the subject below and click for more information.
Two shipping manners are well chosen to make sure your receiving Nefsuits safely and timely. Express may get your extra cost but faster shipment than standard which is a bit slower but usually serves for Free Shipping. Delivery options vary slightly depending on where you live in the world, so please make sure and check anything for shipment to your country in our shipping list.
Tailoring and Handling
Nefsuits takes 7 X 24 hours to receive your order.
Your order for Nefsuits will be dispatched sooner after 10 days cost on tailor made.This may indicate we shall take effort to delicately handling your Nefsuits.
Please note, we do not deliver at the weekend.
There will be circumstance that we are quite unable of control the workload when comes to the public holidays such as Christmas or Chinese Traditional New Year. Nefsuits may prior post out the statement for the possibility of back order, if we do cause of your order delayed, we will refund the cost of your order plus shipping fee.
There are some circumstance when neither Nefsuits or the couriers acting on their behalf are at fault, for example, if you have selected an incorrect postage option, or you were absent during delivery. In such a case the cost of returning to sender will be charged at the cost of postage paid. This amount will be deducted from any refunds. It’s also fine if you may pay for the fare instead of direct refund deduction.
If you like to Return Nefsuits
We don’t really intend to ask you to return your Nefsuits to us since we are quite confidence to offer your own fitting and comfortable Nefsuits after been in a very long term development.
In some rare situations that you are not totally satisfy or anything that occurred with problem on sizing and defects to your Nefsuits. Please takes some photographs with high definition to indicate the fault, you may submit them to here and wait for the response from Nefsuits customer service correspondence (We will not tolerate the fault and dissatisfaction that brought to you). There will be return authorization code sent to you to return faulty Nefsuits.
Then return it unworn, It’s absolutely OK that we understand you might wear it for try on, and unwashed within 7 days for a full refund or a replacement suit.
If you wish to return your suit for any reason and it has not been used please return it to the following address and include a note with the following details.
- Order Number
- Authorization Code
- Reason for the Return: Sizing/Defects/Back Orders etc.
- What would you like to require: Replacement or Refund
Courier and Tracking Number for Return
All returns are acknowledged by email and refunds will be credited to the original payment method. We do not refund items that have been worn, washed or soiled.
Returning Shipping Cost
Please note that we do not refund the cost of shipping on any returned items unless the item is damaged, used and faulty.
Please note that the returning costs for packages are afforded by the customer. This does not restrict your statutory rights to return faulty merchandise.